TO UPDATE EMAIL OR MOBILE NO. ON NPS/PRAN - CLEAR GUIDE STEP BY STEP

AP Ministerial Employees
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How to Update Contact Details on CRA-NSDL Portal

How to Update Employee Contact Details on CRA-NSDL Portal

A comprehensive step-by-step guide to change your email and mobile number

Updating your contact information on the CRA-NSDL portal is essential to ensure you receive important notifications about your National Pension System (NPS) account. This guide will walk you through the process of changing your email address or mobile number.

Prerequisites

📋 What You'll Need:
• Your 12-digit PRAN (Permanent Retirement Account Number)
• Your account password
• Active internet connection

Step-by-Step Process

1

Visit the Official CRA-NSDL Portal

Open your preferred web browser and navigate to the official CRA-NSDL website. Make sure you're accessing the authentic portal to protect your personal information.

https://cra-nsdl.com/CRA/
2

Login to Your Account

Enter your 12-digit PRAN number and your account password. Your PRAN number should look similar to the example below:

Example PRAN: 110123456789
3

Navigate to Account Management

Once you've successfully logged in, locate and click on "Manage My Account" from the main navigation menu. This section contains all account management options.

4

Access Profile Update Section

In the Manage My Account section, click on "Update my profile", then select "Change Contact Details". This will open the contact information update interface.

5

Select Communication Profile Options

In the Communication Profile section, you can choose which contact detail you want to update:

📧 Email Address
📱 Mobile Number

Enter your new contact information and save the changes. The system will update your details accordingly.

Important Note: After updating your contact details, make sure to verify that the new information has been saved correctly by checking your profile. Keep your PRAN number and password secure and avoid sharing them with anyone. If you encounter any issues during the update process, contact CRA-NSDL customer support for assistance.

Last updated: January 2025 | For official support, visit the CRA-NSDL website

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