JOB CHART OF DEPUTY MPDOs (GSWS SYSTEM) - IN ENGLISH

JOB CHART OF DEPUTY MPDOs (GSWS SYSTEM)

(Mandal Level)

🧭 Understanding the Mandal GSWS Office

The Mandal GSWS (Grama/Ward Sachivalayam) Office plays a crucial role in coordinating governance at the grassroots level. This office serves as the vital link between the District GSWS administration and Village/Ward Secretariats, ensuring seamless service delivery to citizens.

Key Functions:

• Coordinate all Village & Ward Secretariats (Sachivalayams) in the Mandal
• Supervise staff performance and service delivery
• Monitor citizen service requests, Spandana grievances, and welfare schemes
• Conduct reviews, inspections, and awareness programs

👥 Staff Structure at Mandal GSWS Office

Designation	Key Role / Function
Deputy MPDO (Nodal Officer)	Head of Mandal GSWS Office; overall supervision & coordination
Assistant GSWS (Technical/Administrative)	Manages IT, dashboards, and administrative operations
Data Entry Operator / Digital Assistant	Data uploading, service tracking, and online portal management
Field Inspectors / Welfare Assistants	Ground verification, inspections, scheme verification (as per need)
Attender / Office Subordinate	Office support, dispatch, record maintenance

🧾 Duties & Responsibilities of Mandal GSWS Office Staff

Each staff member at the Mandal GSWS Office has distinct responsibilities that contribute to the overall functioning of the system. Below is a detailed breakdown of roles and their key duties:

A Deputy MPDO (Nodal Officer for GSWS)

• Overall in-charge of GSWS activities in the Mandal.
• Supervise all Village/Ward Secretariats and their functionaries.
• Review daily and weekly service delivery status on the GSWS dashboard.
• Conduct inspections of secretariats and provide feedback.
• Monitor resolution of Spandana petitions and welfare scheme applications.
• Report performance to MPDO and District GSWS Officer.

B Assistant GSWS (Mandal Level)

• Maintain GSWS software, dashboards, and technical systems.
• Monitor service pending timelines and alert secretariat staff.
• Generate daily/weekly/monthly analytical reports.
• Train secretariat-level digital assistants on new portals.
• Manage technical support for biometric systems, service requests, and citizen apps.

C Data Entry Operator / Digital Assistant

• Upload and verify data related to schemes, beneficiaries, and grievances.
• Maintain records of secretariat-wise performance.
• Support in data reconciliation and report preparation.
• Update online tracking systems for welfare schemes (Cheyutha, Pension, Housing, etc.).
• Coordinate with IT departments for technical issues.

D Field Inspector / Welfare Assistant

• Conduct ground verification of scheme beneficiaries.
• Check the functioning of village secretariats and volunteers.
• Inspect records like service delivery registers, field visits, etc.
• Verify the quality and outcome of welfare schemes (MGNREGS, Housing, YSR Asara, etc.).
• Report irregularities to Deputy MPDO.

E Office Subordinate / Attender

• File maintenance, office cleaning, and document movement.
• Assist in dispatch, photocopying, and record organization.
• Support visiting officers and field staff.

📋 Daily Activities of Mandal GSWS Office

Activity	Frequency	Responsible Staff
Service request tracking	Daily	Data Entry Operator
Spandana grievance follow-up	Daily	Deputy MPDO / Assistant GSWS
Welfare scheme status update	Weekly	Welfare Assistant
Secretariat inspection	Weekly	Deputy MPDO
Dashboard review & report to District	Weekly / Monthly	Deputy MPDO
Training / Awareness sessions	Monthly	Assistant GSWS
Citizen feedback & redressal review	Monthly	Deputy MPDO

📈 Reporting & Review System

📤 Reports To

• District GSWS Officer
• Joint Collector (Village & Ward Secretariat Wing)

🤝 Coordinates With

• MPDO
• Tahsildar
• Mandal-level officers
• Secretariat functionaries

👁️ Supervises

• All Secretariat staff (through periodic inspections)

📊 Key Reports

📋

Service Delivery Status Report

🎯

Grievance Redressal Report

💼

Welfare Scheme Implementation Report

✅

Inspection & Audit Report

⚙ Objectives of GSWS Mandal Office

✅

Ensure efficient governance and doorstep service delivery

✅

Maintain real-time monitoring of all schemes

✅

Promote accountability and transparency

✅

Facilitate citizen satisfaction through fast grievance redressal

✅

Achieve 100% service delivery within SLAs (Service Level Agreements)

📉 Workload Impact for MPDO Staff

One of the most frequently asked questions about the GSWS system is: "Will the workload on MPDO staff decrease?" The answer requires understanding the distinction between clerical work and supervisory responsibilities.

Important Consideration: During audits, inspections, and reviews — MPDO staff may still be involved in coordination.

➡ So, the clerical workload reduces, but supervisory and accountability workload remains.

📊 Summary: Workload Change for MPDO Staff

Category	Change Expected	Remarks
Data entry, portal monitoring	Decreases	Done by GSWS DEOs
File handling, reports	Decreases	GSWS to prepare & submit
Coordination with Secretariats	Shared	GSWS team + Deputy MPDO
Supervision & final accountability	Remains	MPDO still overall in-charge
Administrative correspondence	Same	Routine office work continues

✅

Conclusion:

The appointment of dedicated GSWS staff brings significant relief to MPDO offices by reducing the routine workload and data/reporting burden considerably. Tasks such as data entry, portal monitoring, and report preparation will be handled by specialized GSWS personnel.

However, it's important to note that the MPDO and Deputy MPDO will continue to maintain supervisory and accountability responsibilities over GSWS operations. Their role evolves from hands-on execution to strategic oversight, ensuring quality governance and accountability in service delivery.

Government of Andhra Pradesh - GSWS Mandal Office Structure